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⚠️ THIS DOCUMENT IS FOR EDUCATIONAL PURPOSES ONLY ⚠️This text is made ONLY to help customer service workers recognize scammer behaviors.It explains **how scammers trick companies**, so workers can detect and stop fraud.This is NOT meant to teach anyone how to scam.Anything described here is **illegal**, **unethical**, and can lead to **refund bans, lawsuits, or arrest**.This is fraud‑prevention training, nothing else.

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1: “I did not get the package”
Scammers will go to an online store (like Amazon) and claim they did not receive their package.
They say it wasn’t delivered and demand a refund or a replacement.
Scammers often act angry or stressed to make it feel urgent.
This scam usually targets items under $120.
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2: “Delivered to the Wrong Address”
Scammers say the delivery driver left the package at a random house.
They claim the person there refuses to return it, so the item is now “lost.”
They then request a refund or another product.
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4. “Damaged Item”
Scammers claim their item arrived broken.
Sometimes they return an old or damaged item that they have instead of the real one.
This tries to abuse the store’s return policy.
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5. Returning a counterfeit item
Scammers buy an expensive product and return a fake version.
They might even accuse the company of selling them a counterfeit.
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6. Return‑Switch Method
Scammers return a box filled with random stuff — like dirt — that weighs the same as the real item.
They try to trick return centers that don’t inspect packages well.
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7. Claiming the Driver “Stole It”
Scammers accuse the delivery driver of stealing the package with no proof.
This pressures companies into giving replacements.
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8. “Empty Box Claim”
Scammers say the box arrived empty, even when it didn’t.
They ask for a refund or a replacement, blaming packers or couriers.
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9. “Package Stolen From Porch” (Fake)
Scammers claim the package was stolen from their porch even though they received it.
They use this to demand refunds or credits.
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10. “Fake Tracking Error”
Scammers say the tracking shows the wrong city or wrong updates to confuse support.
They hope the company refunds them because “tracking is wrong.”
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11. “Multiple Refund Attempts”
Scammers file many claims for the same order using different excuses:lost, damaged, missing, stolen, wrong item, etc.
They hope a different worker approves one.
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12. “Missing Accessory”
Scammers say something like a charger, cable, battery, or manual is missing.
They ask for a partial refund or a replacement.
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13. “Wrong Item Received” (Fake claim)
Scammers say they received a random cheap item to pretend the warehouse made a mistake.
They try to keep the real item and get refunded.
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14. “Gift Scam”
Scammers claim the order was a gift and “it arrived late” or “wrong,”
so they demand compensation or credits.
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This document is ONLY made to train workers to recognize scam tactics.
None of these actions should ever be copied.
Fraud is illegal and can lead to permanent account bans, fines, or criminal charges.